Dear Mr. Richardson,
We would like to try to express to you the extraordinary experience that we had working with Carla Berry on our last two loans. This was our first departure from using a “big bank” for lending, and Carla delivered on everything she ensured us she would and then some. We have dealt with a lot of lenders in the past and have had some good experiences and not some not so great, but Carla blows them all out of the water. In fact, if anything, the only concern we ever had was if we were doing enough because she took all of the “work” out of the process. And frankly, since we normally do the “work”, we know she was really grinding behind the scenes. It isn’t uncommon for lenders to ask for the same paperwork repeatedly, but this never happened with Carla. Additionally, she kept us informed every step of the way and promptly addressed any concerns we had. We were always met with a warm greeting (she even remembered my grandmother’s birthday!) and an informed response. Moreover it felt like we could reach her at any given time, and that we were being treated as people, if not friends/family, and that our interests were being represented. She went to bat for us. There was an open channel of communication where she let us know she needed from us and where we felt comfortable to let her know what we needed from her. We cannot describe how well she demonstrated that she effortlessly walks the tight rope between customer service and lending/banking, while maintaining integrity. We recognize this as a rare attribute. She epitomized the “Golden Rule,” in our opinion. My husband and I have never thought so highly of a lender. We look forward to our next loan with Carla and will not hesitate to recommend her to anyone and everyone, and wanted to share our experience with you.